Coronavirus (COVID-19): Your Booking at Brighton Dome
We have put a number of COVID safety measures in place to keep our audience, artists and staff safe. See Your Safety for full details
Conditions of Entry
There is no need currently to provide proof of Covid status at Brighton Dome however should circumstances change bookers will be notified.
Refunds & Alternative Tickets
Our Refund Protection offered by Booking Protect at the time of booking covers many reasons for non-attendance including some COVID-19 related reasons: https://documents.bookingprotect.com/terms-and-conditions.pdf This protection is only available when you first book your tickets.
Alternative Tickets
We are no longer able to offer refunds if you are unable to attend due to COVID related circumstances. However, we will be able to offer alternative tickets for a selection of future events on sale with us at the time (subject to availability) as a gesture of goodwill.
If you are unable to attend an event due to COVID related circumstances you must contact our Ticket Office via email tickets@brightondome.org 3 hours before the performance start time.
Alternative tickets are possible if:
• You have tested positive for Covid 19 either by PCR or LFT self-test and submit i) a photo of your NHS test result confirmation and if LFT (ii) a photo of your positive Lateral Flow test strip next to an id (passport, driving license, utility bill) of the lead booker, or if not in the same household sent via the lead booker, and a copy of your subsequent confirmation from the NHS if you are able to report your positive LFT online at gov.uk
• You are currently symptomatic of COVID-19 and awaiting the results of/will be taking a PCR/LFT test and submit proof of test result positive or negative after the event as above. If negative an additional doctors note of illness would be required
If you decide you feel unable to attend for any other reason our standard terms & conditions apply where tickets once purchased are non-refundable. We will attempt to re-sell your ticket(s) for a fully booked performance.
Our Refund Protection offered by Booking Protect at the time of booking covers many other reasons for non-attendance including some COVID-19 related reasons See more here
This policy will be reviewed regularly.
Rescheduled Events
We'll keep in touch with you if there are any changes to Government guidelines and if there are any further rescheduling or postponement of any future events we will let you know as soon as possible.
If an event is rescheduled, we will let you know by email and usually all existing bookings will remain valid and you will receive replacement e-tickets for the new performance date. If you are unable to make the rescheduled performance date, please contact our ticket office tickets@brightondome.org, by the date suggested in your email correspondence to arrange a refund of your tickets value. You will also then have the option to convert your booking to a voucher for future events or make a donation.
Please bear with us in managing these processes as we respond to this constantly changing situation and we thank you for your understanding at this time.
If any events are cancelled or you are unable to attend a rescheduled date, we will always offer three options:
- to receive a ticket voucher for future events at Brighton Dome or Brighton Festival (valid for 18 months)
- to receive a full refund of your tickets value via the original payment method (excluding the per order fee and any postage)
- to donate some or all of the value of your tickets to Brighton Dome & Brighton Festival
We are extremely grateful for the many donations and messages of support we have received to date.
Cancelled Events
If an event is cancelled we will let you know by email and you will receive an automatic refund of the tickets value to the original payment method. Our ticket office staff will call you directly should your payment card have expired.
