Is the venue running at a reduced capacity so social distancing is possible?
Yes! We are currently operating at under 20% of our usual capacity in order that we can give everyone plenty of space throughout their visit to the venue. It’s important that we can all keep space when entering, leaving and using the public areas. Household groups seated in the auditorium will have free seats (or space where the seating is at tables) next to, behind, and in front of them to keep them at least 1m away from other households whilst you are seated.
Will I have to queue when I arrive to the building?
We are operating a timed entry system for our audiences to keep queues to a minimum. You will be emailed prior to the event to be told when we would like you to arrive at the venue. These timings are to help us to manage queuing outside and also to remove pressure from any of the other public areas before you take your seats, so thank you for doing your best to stick to these.
Anyone who has access requirements and would prefer to arrive before queues build up can contact our access team to arrange this by emailing firstname.lastname@example.org
Will we be given a specific arrival time?
Doors will open earlier than usual to give our audience time to come into the venue safely. You will be given a time to arrive in an email a few days prior to the event. These timings are to ensure that we can manage queuing outside and also remove pressure from any of the other arrival and bar areas before you take your seats , so thank you for doing your best to stick to these and co-operating with the front of house staff.
Can I buy tickets at the venue?
All tickets must currently be bought in advance either online or via our re-opened telephone service (Tue–Fri 10am–2pm) - 01273 709709
You can buy a ticket online up to 3 hours prior to the start time. After this time, we will then be preparing your seats.
To avoid queues within the theatre, you will be sent your tickets electronically and you can either print these at home or show them on your mobile device. Tickets are required for admission and will be scanned on the entrance when you arrive.
How should I travel to the venue?
Please walk or cycle if you can to be safe and look after the environment. Otherwise private transport is recommended, and our local NCP car park continues to operate a reduced price of £6.50 after 6pm and a special discount matinee offer. If you take public transport, please use your face covering as the law requires. Find out how to get here
Can I bring my bag to the venue?
We are asking our audience to kindly minimise all bags as this will slow down our entry procedures as these need to be checked by security. No bags larger than A3 are permitted into the venue and for reasons of Covid safety, there is no cloakroom operating.
How does Test and Trace work at the venue?
We would encourage you to use the QR code which links to the NHS Test and Trace mobile phone app. The code is visible as you arrive to the venue.
Will I be wearing a face covering at the venue?
It is the law for everyone, unless they are legally exempt, to wear a face covering in a theatre or music venue such as ours. You will need to wear your face covering throughout your visit including whilst in your seat for the duration the performance. Whilst in your seat in the auditorium you may momentarily drop your face covering to allow you to enjoy your snack or drink. Please help us to keep the rest of the audience and our staff and artists safe, by co-operating with our Front of House staff about this.
If you have any questions about exemptions please contact email@example.com
If I forget my face covering, will I be able to come in?
We will have a small number of spare disposable face coverings for sale to audience members who forget to bring or have another problem with theirs.
What face-coverings are acceptable in the venue?
A face covering is something which safely covers the nose and mouth. They can be reusable or single-use face coverings. You may also use a scarf, bandana, religious garment or hand-made cloth covering but these must securely fit round the side of the face.
For this reason, plastic visors do not replace face coverings. We would only accept a plastic visor in place of a face covering if the wearer is exempt from wearing a face covering. If you have any questions about exemptions please contact firstname.lastname@example.org
I am exempt from wearing a face covering, what will my experience of the event be?
We understand that some people cannot wear face coverings for reasons of health or disability and therefore they are legally exempt. To help our staff and audience members understand this, we have badges that you can request to wear that explain you are exempt if you would like to wear one. Please contact our access staff prior to attending the venue on email@example.com to discuss this.
Will my child have to wear a face covering?
Children under the age of 11 are one of the categories of people who are legally exempt from wearing a face covering.
Will the staff I meet be wearing a face covering?
Face coverings must by law be worn by retail, leisure and hospitality staff working in areas that are open to the public and where they are likely to come into contact with a member of the public. If any of our staff are exempt they will be wearing a badge to this effect. Where staff are working behind perspex screens, face coverings are not compulsory.
What health screening will happen before we are permitted to attend the event?
In addition to being in touch by email to remind customers not to attend with symptoms, Brighton Dome has installed thermal cameras just inside the entrance to the venue. You will be asked to stand in front of this for a second whilst your temperature is taken. Although not everyone with Covid-19 has a temperature, it is one way that we can lessen the chance that somebody who has the virus comes into the building.
If you have a temperature your party will sadly not be able to attend the event that evening and you will be told how you will receive your ticket refund.
Will my child’s temperature be taken also?
Although children are less susceptible they can get Covid-19 and usually have the same symptoms as adults. Unless they are tall enough to use the thermal camera and are wearing a mask, we will take their temperature with a forehead thermometer when they arrive.
If the show is cancelled by the venue due to Covid reasons, will I get a refund?
If we are required by any change to national or local regulations to close, or if there is a reason the building cannot safely open owing to Covid-19, ticket holders will be refunded, unless the performance is rescheduled in which case options for refunds will be provided at the time.
Can I make a group or school booking?
To keep to social distancing requirements bookings may only be made by household groups and you will need to confirm this when you book with us. A household is people you currently live with. Single adult households are able to form a bubble with one other household which then counts as one household. The maximum number of people from a household who can book to attend together is currently 4 people. You cannot attend with friends or family from other households because our seating does not allow you to socially distance from one another and under some of the Covid-19 tiers, no household mixing indoors is permitted.
You can book in household groups of 1,2,3 or 4 across the auditorium, and for cabaret tables in the front stalls in household groups of 3 or 4. All ticket holders in the group must be part of one household.
Can I come with my friends?
Bookings may only be made by household groups and you will need to confirm this when you book with us. A household is people you currently live with. Single adult households are able to form a bubble with one other household which then counts as one household. You cannot attend with friends or family from other households because our seating does not allow you to socially distance from one another and and under some of the Covid-19 tiers, no household mixing indoors is permitted.
Can I meet my friends at the venue who also have tickets to the show?
No. Under some of the Covid-19 restrictions no mingling between households is permitted by law and we need to sell our tickets with a worst case in place. We are also very short of space so even when limited indoor mixing may be permitted by law, there is no available space to meet safely. Please help us to keep the gangways and circulation areas clear and safely socially distanced by moving through the entry processes directly and taking your seats.
I’m worried that I may not feel safe coming to the event, who can I chat to at the venue about this?
We know how important feeling safe is to our audience and we are working really hard to create an environment which feels and is safe for everyone attending and working. We would be delighted to hear from anyone who has questions or concerns so that we are able to answer questions and we very much hope, help you to feel comfortable about attending. Please contact firstname.lastname@example.org
What social distancing is expected of the audience?
Please follow our signage and co-operate with our staff by maintaining 2 metres distance wherever possible to do so but a minimum of 1 metre otherwise. Queue markers are laid out to encourage 1m minimum.
Please do not move the chairs in the cabaret seating area as these are arranged to ensure that minimum distances are maintained and that gangways are adequate for staff and audience to move around safely.
Please follow any one way systems and listen to the directions of the stewards when entering or leaving the auditorium and venue.
How will you be helping the audience to keep socially distanced from other households?
- Limited overall venue capacity, initially to less than 20% usual.
- Socially distanced seating layout inside the auditorium which is all reserved and pre-booked. Swapping of seats is not permitted and rows or seats out of use are marked as such.
- Reduced capacity and adjustments within toilets and when queuing for the toilet.
- One-way systems.
- Social distancing markers.
- Signage and staff to remind everyone what is required.
- Staggered arrivals to encourage those seated in the middle of rows to take their seats first.
- Staff to invite people at the back of the auditorium to leave before those at the front.
- Pre-Ordering and in seat bar service where a bar is available.
If I need to use the bathroom or go out of the auditorium during the show, how can I do this safely?
We will be trying to limit the audience passing one another by inviting our audience to arrive and leave in order, so that people seated in the centre of rows do not have to pass those at the ends wherever possible. However, if you need to come out during the performance please face away from those you are passing (ie face the stage) and of course ensure that you are wearing your face covering.
How do the rules apply to children?
Under 11’s are exempt from wearing face coverings, if they do not wish to. Children attending with their household must socially distance from people outside of their household. Grown ups are to supervise their children at all times as it can be harder for them to remember and follow the safety rules. Please also help children to practice the good hygiene rules we all need to remember, including washing or sanitising their hands frequently, using a tissue or the crook of their arm to catch sneezes and coughs and avoiding touching surfaces if this is not necessary.
Are staff going to be helping to maintain social distancing measures and face covering policies?
Our staff have all received training in the Covid Secure risk assessment established for our events and will be on hand to help people to remember and abide by the rules that exist to keep us all safe whilst enjoying the event. If you have a concern about a member of the audience, please ask to speak to the Duty Manager so that we can investigate and address this. There are more of us on duty to help with Covid Safety mitigations, and we are all excited to see you again.
Can I stand up, dance or sing along?
It’s really important that we stick to the requirements set by the government during this time. This includes not shouting and singing along, because it increases the amount of aerosols created by the audience. We hope you will show your appreciation by clapping enthusiastically! Standing and dancing is also not permitted by Brighton Dome at the moment. Time for some in seat dancing!
Are there plenty of opportunities to sanitise and wash my hands?
In addition to the handwashing facilities located in the toilets on the ground and circle levels, we have provided hand sanitiser dispensers at the building entrances, in the foyer, on the entrance to and inside the auditorium for the audience to use regularly. Please ensure you sanitise your hands as you enter the building, as you enter the toilets and as you enter the auditorium.
Everyone is also reminded to please wash their hands for at least 20 seconds with liquid soap and water and to dry their hands afterwards when using the toilets.
What are the cleaning arrangements at the venue?
Our seating is disinfected periodically and the auditorium, foyer and toilets are cleaned between every performance.
We are also cleaning throughout opening hours to ensure that the high touch points around the venue continue to be cleaned whilst the audience are present, including those in the toilets.
How often are the toilets cleaned?
The toilets are cleaned prior to the audience arriving and once the show has started. Our cleaning team are on site throughout the performance to keep high touch points clean.
What is the ventilation like at the venue?
We are lucky to have a high ceiling and plenty of natural ventilation in the foyer spaces and to benefit from a mechanical ventilation system inside the auditorium which draws fresh air in and extracts stale air throughout the performance. Our ventilation system is capable of managing audiences of 1800 people and we are operating at less than 20% of that.
Filters are changed as part of regular, routine maintenance and we have full control and monitoring of air quality throughout the auditorium via our building management system.
You may notice that during the winter months the auditorium is colder than you might want, this is because we are drawing in so much fresh air. Please come prepared with a jumper!
If you have technical questions about our ventilation, you may contact us on email@example.com
Can I leave the venue once I have arrived?
You can, however we kindly request that the audience try not to do so as this will require us to repeat the entry procedures and for our staff to have to meet you twice when this is potentially avoidable.
As much as possible, please remain in your seats once you have arrived and leave the building directly when requested to do so by a steward at the end of the performance.
How is the exit managed?
Stewards will exit the auditorium in a given order to aid social distancing. Please make your way from the venue home straight away to avoid any crowding outside the venue.
What if I have specific access requirements? Are any of the Covid Secure mitigations you are taking, not going to work for me?
We have hand held temperature checking devices for wheelchair users, as the cameras are not at the height to detect a wheelchair user.
In the cabaret seating format, we have two positions on viewing platforms where you will be able to be seated with one access assistant who is part of your household. If you are attending with someone who is not able to be treated as part of your household, please tell the Ticket Office so that we can allocate you a seat a little further away. If your household group attending is bigger, some of them will need to be seated elsewhere, as near as we can get you.
Wheelchair users in the fully seated format will be seated in the same way that we usually do, however we will have some additional safety mitigations in place for those seated in the back row, where these seats have been sold to keep people safely distanced from you.
If you lip read, we are offering badges which explain this and our staff will have badges that welcome you to tell them if you are a lip reader, in order that they can temporarily drop their mask to assist you.
If you require the lift to access the circle, we would ask that you contact us ahead so we can be aware of this and plan the best possible time and arrival process for you. If you wish to come to the venue early to avoid a queue, or you want to come to see the venue earlier in the day or on another day to understand how things are going to work we will be delighted to help. Please contact firstname.lastname@example.org
Can I buy food and drink at the venue?
Theatres and Concert Halls are exempt from needing to serve a substantial meal in order to serve alcohol. However bar service is determined on a show by show basis and you will be notified if a bar is available in the email sent shortly before your visit.
Where we are offering a bar, to minimise queuing and physical contact we are either providing an in seat ordering and seat delivery service or socially distanced counter service. In person bar sales will not be available during the show. We are unable to provide any food currently. You must be seated in the auditorium when drinking alcohol.
Can I use cash at the venue?
We are unable to accept cash payments at this time and will be offering contactless payment options when our bars and ticket office re-open.
Can latecomers be admitted?
We will accept latecomers however we may need to seat you in an alternative position in the auditorium, or may wait for an appropriate break so that we can get you safely seated once others are seated in your row.
Will I be able to use the lift?
The lift is operating, however this is for single households only and we do encourage those who are less mobile to sit downstairs where it is possible. We are cleaning the lift buttons regularly throughout the day and performance but please use the hand sanitiser provided by the entrance to the lift on the ground and circle levels before entering the lift.
Those who require the lift can contact our access line prior to attending to make arrangements to be helped with this process, as there are one way and social distancing measures that need to be followed. email@example.com
When can I get a refund if me or my household is affected by Covid-19?
- You have tested positive for Covid-19 and are isolating or still symptomatic.
- You live with someone who has tested positive for Covid-19.
- You have symptoms.
- You live with someone who has symptoms.
- You have been told to self isolate by the NHS Test and Trace App or a Test and Trace agent.
- You are required to quarantine because you have arrived from a country with a high coronavirus risk.
You are able to contact us to request a refund up until 3 hours before the performance. We do request that you please consider whether you need to request a refund or would be happy to accept a ticket voucher for a future performance or can afford to donate the price of your tickets to the venue instead. Every ticket purchased helps to secure the continuation of the venue and the artists appearing beyond the pandemic. If you do need to request one, please do so as early as possible so that we are able to try to resell your tickets to someone else. Most of all though, please don’t come if you should be isolating as it places everyone at the venue at potential risk.
Is there an interval?
This will depend on the performance and information will be available from the email you receive prior to the event or by contacting the ticket office. firstname.lastname@example.org
Owing to our risk assessment and the potential for over crowding, events currently have no intervals and the audience are in that case welcome to leave and return to their seats for the toilet if they need to. We encourage you please to remain in your seats as much as possible during the event.
What should I do if I feel unwell during the event?
Please do not travel to the venue if you are showing any Covid-19 symptoms. If you become unwell with a temperature, new continuous cough or a loss or change in taste and smell during the event, please highlight this to a member of our FOH staff in the foyer immediately.